Last Updated: July 7, 2026
Introduction
Welcome to Veterinary ("the Platform").
We are committed to protecting your privacy and safeguarding your personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have regarding your personal information when using our Platform.
1. Information We Collect
We may collect the following categories of personal data:
Account Information
- Full name
- Mobile number
- Email address
- Password (stored in an encrypted format and cannot be viewed by our employees)
- Profile picture (if provided)
Contact Information
- Address
- City
- Contact details
Pet Information
- Pet name
- Species
- Breed
- Age
- Gender
- Weight
- Medical history
- Vaccination records
- Laboratory results
- Medical images and X-rays
- Prescriptions
- Insurance information (if applicable)
Device and Usage Information
We may automatically collect certain technical information, including:
- IP address
- Device type
- Operating system
- Browser type and version
- Pages visited
- Time spent on the Platform
- Date and time of access
- Cookies
- Diagnostic and performance data
2. How We Use Your Information
We use your personal information for the following purposes:
- Creating and managing your account
- Booking and managing appointments
- Providing veterinary healthcare services
- Maintaining your pet's medical records
- Processing invoices and payments
- Sending appointment reminders and service notifications
- Providing customer support
- Improving our Platform and services
- Performing statistical analysis using anonymized or aggregated data
- Complying with applicable laws and regulatory requirements
3. Sharing Your Information
We do not sell your personal information.
Your information may only be shared with:
- Veterinary clinics and licensed veterinarians providing healthcare services
- Payment service providers
- SMS, email, and notification service providers
- Government authorities where legally required
- Technology vendors and cloud hosting providers operating under confidentiality agreements
Any sharing of personal information is limited to what is necessary to provide the requested services or comply with legal obligations.
4. Financial Information
Certain payment services require financial information to complete transactions.
The Platform does not store credit card numbers, Mada card details, CVV codes, or other sensitive payment credentials.
All electronic payments are securely processed through licensed third-party payment providers that comply with international security standards, including PCI DSS.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data during transmission
- Encrypted password storage
- Access control and authorization management
- Regular data backups
- Continuous security monitoring
- Periodic software and security updates
Despite our efforts, no electronic transmission or storage method can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to provide our services or as required by applicable laws and regulations.
When personal data is no longer required, it will be securely deleted or anonymized.
7. Cookies
The Platform may use cookies and similar technologies to:
- Improve user experience
- Analyze Platform performance
- Enhance system functionality
- Remember user preferences
Users may disable cookies through their browser settings; however, some Platform features may not function properly if cookies are disabled.
8. Your Rights
Subject to the applicable laws of the Kingdom of Saudi Arabia, you have the right to:
- Know what personal data we collect.
- Request access to your personal information.
- Obtain a copy of your personal data.
- Request correction of inaccurate or incomplete information.
- Request updates to your information.
- Request deletion of your personal data where legally applicable.
- Withdraw your consent where processing is based on consent.
- Object to the processing of your personal data where permitted by law.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
Any updates will be published on the Platform together with the effective date of the latest revision.
Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us through the official contact channels provided on the Platform or website.